Privacy request

Request Account Deletion

Use this page to request deletion of your PrimeHC account and eligible personal data. You can also start the same process inside the mobile app under Settings.

Account access remains available while we review active balances, subscriptions, payouts, disputes, and lawful retention obligations.

We delete or anonymize information that is no longer required. Financial transaction, KYC, fraud-prevention, tax, dispute, and audit records may be retained where required by law and are restricted from ordinary product use.

If the address belongs to an eligible account, we will send a six-digit verification code. This prevents another person from requesting deletion for you.

Need help with an active balance, subscription, payout, or disputed transaction? Contact support before submitting your request. Privacy questions can be sent to privacy@primeheritagecommunity.com.